Returns & Exchanges

We want you to love your purchase from Bourke-Dooney.com. If you’re not completely satisfied, you may return or exchange eligible items within 30 days of delivery.

Eligibility Requirements

To qualify for a return or exchange:
✔ Items must be unused, undamaged, and in original packaging
✔ Tags and protective covers must still be attached
✔ Proof of purchase (order number/receipt) is required
✖ Final sale items (marked as such) cannot be returned

How to Return

  1. Start Your Return at bourke-dooney.com/returns
  2. Pack Securely – Use the original packaging if possible
  3. Ship It Back – Attach the prepaid return label (U.S. customers only)
  4. Track Your Return – You’ll receive email confirmation once processed

Refund Details

• Refunds are issued to the original payment method
• Processing time: 5–10 business days after we receive your return
• Original shipping fees are non-refundable (unless due to our error)

Exchanges

For a different size/color:

  1. Select “Exchange” when starting your return
  2. Note your preferred replacement item
  3. We’ll ship the new item once the return is received

Subject to availability. Price differences apply.

International Returns

• Customers outside the U.S. are responsible for return shipping costs
• Duties/taxes are non-refundable
• Contact us at bourke-dooney.com/contact for instructions

Damaged or Defective Items

If your item arrives flawed:

  1. Contact Us Immediately via bourke-dooney.com/help
  2. Provide photos of the issue
  3. We’ll cover return shipping and expedite your replacement